Privacy Policy

Scaffolding 2000 is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use and protect any personal information you provide when using our website or contacting us directly.

Who We Are

Scaffolding 2000
59 Verschoyle Gardens
Ross-on-Wye
Herefordshire
HR9 7HH

Telephone: 01989 566547
Email: enquiries@scaffolding2000.co.uk
Website: www.scaffolding2000.co.uk

Scaffolding 2000 provides scaffolding services across Ross-on-Wye, Hereford, Ledbury, Monmouth, Gloucester, Worcester, Cheltenham, the Forest of Dean, Herefordshire, Gloucestershire, Worcestershire and Monmouthshire.

What Information We Collect

We may collect the following information when you contact us through our website, by email, by telephone or by any other method:

  • Your name
  • Your email address
  • Your telephone number
  • Your address or project location
  • Details about your scaffolding enquiry, project or service requirements
  • Any other information you choose to provide when contacting us

We may also collect basic technical information when you use our website, such as your IP address, browser type, device information and how you use the website.

How We Use Your Information

We use your information to:

  • Respond to your enquiry
  • Provide quotations for scaffolding services
  • Arrange site visits or project discussions
  • Deliver services you have requested
  • Contact you about your project
  • Keep records for business, accounting and legal purposes
  • Improve our website, services and customer experience
  • Maintain the security and performance of our website

We will only use your personal information where we have a lawful reason to do so, including where it is necessary to respond to your enquiry, provide our services, meet our legal obligations or pursue our legitimate business interests.

Contact Forms and Enquiries

If you complete a contact form on our website, the information you submit will be sent to us so we can respond to your enquiry.

We will not use your details to send unrelated marketing emails unless you have clearly agreed to receive them.

Cookies and Website Analytics

Our website may use cookies to help it work correctly, improve performance and understand how visitors use the site.

Cookies are small files placed on your device when you visit a website. Some cookies are necessary for the website to function properly. Others, such as analytics cookies, help us understand website usage.

Where required, we will ask for your consent before setting non-essential cookies. You can usually change your cookie preferences through your browser settings or any cookie settings tool provided on our website.

For guidance, the Information Commissioner’s Office states that websites must explain what cookies do and why, and that consent is generally required for non-essential cookies.

How We Store and Protect Your Information

We take reasonable steps to keep your personal information secure and protect it from unauthorised access, loss, misuse or disclosure.

Your information may be stored securely in email systems, website systems, business records or accounting systems where necessary for the running of the business.

How Long We Keep Your Information

We will only keep your personal information for as long as necessary for the purpose it was collected.

Enquiry details may be kept for a reasonable period so we can manage customer communications, follow up on quotations and maintain business records.

Where you become a customer, we may need to keep certain records for longer to meet legal, tax, insurance and accounting requirements.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary for the operation of our business, such as:

  • Website hosting providers
  • Email providers
  • IT support providers
  • Accountants or professional advisers
  • Legal, regulatory or insurance bodies where required

Any third parties we use are expected to handle your information securely and only for the purpose required.

Your Data Protection Rights

Under UK data protection law, you have rights over your personal information. These may include the right to:

  • Ask for a copy of the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your personal information in certain circumstances
  • Ask us to restrict how we use your information
  • Object to certain uses of your information
  • Withdraw consent where we rely on consent
  • Complain to the Information Commissioner’s Office if you are unhappy with how your information is handled

The ICO advises that privacy notices should clearly explain people’s information rights and how they can complain if they have concerns.

How To Contact Us About Your Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Scaffolding 2000
59 Verschoyle Gardens
Ross-on-Wye
Herefordshire
HR9 7HH

Telephone: 01989 566547
Email: enquiries@scaffolding2000.co.uk

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

Updates To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website or legal requirements.

Last updated: July 2026